All of this hassle has been because stupid me put Jenny's name on the reservation as Jenny...the name she has used for every one of the 36 plus years we have been married. After I did that I learned "Jennifer" was the name on her drivers license.

Should be simple enough to change right?.... six keystrokes in one field in a data base in a computer somewhere. Yea, right. That's what all this has been about. Six keystrokes.

Apparently the change finally got made. How do I know?...I checked the bank statement today and Northwest Airlines has charged an additional $309 to my account for making that change. $309 to put six keystrokes into their computer. That is all that was changed...6 keystrokes in the name field. It is not a new person. (I would argue that it is not even a different name) That figures out to $51.50 per character. At their rates what I have typed to this point in this blog would cost $39,655. I could be rich! (Course at this point I am $309 poorer.)

Is there anyone out there that thinks it is reasonable for Northwest Airlines to charge $309 for one time change of 6 characters in a first name field 30 days ahead of departure. If so, I would like to meet you and understand your logic. I bet Northwest has some swamp land somewhere they would cheerfully sell you.

They do these things because "They gotcha" and they know they can. And they wonder why people aren't flying anymore!