Well after I posted Tuesday night I was on hold for another 15 minutes.

Finally got a lady nicer than some of the previous agents had been. She checked...yes... she could see my reservation. "It was there," she said. "Not to worry." They had to split it into two trip itineraries because of the change. She gave me a new code, but I can't look at it on my end to verify on their site. When I asked about it not being on the airlines site, she gave me a reservation code and said to use that to check. I hung up ( my mistake, but it was hard to understand her speech) Then I discovered the reservation code she game me was the same as the first one I had back when we both had tickets showing in the system. Checked the airlines, which of course only still showed Jenny and even that reservation wasn't ticketed.

So.... Is it still screwed up? Has the change just not made it through because of the holiday busyness? Do I have a ticket, or do I not? I have now made five different phone calls on five different days, and have talked to seven different people including a supervisor. I have gone from the airline showing two confirmed and paid for tickets and seats to floating aimless in outer space. I have been told four times the "change would be made" and twice "it had been taken care of." I have an email from Sunday that says "Changes have been made". No details, no names, no flight times, nothing specific. For all I know the change could have been on a flight to Ann Arbor.

I still have no written confirmation nor anything in the system I can see that shows we both are there and ticketed. What I do have however, is the phone calls made to them recorded, as I had them on speaker phone when I was talking to them, and I have two recorded conversations of two of their agents telling me everything was fixed. (a total of 37 MB audio files on my hard drive and backed up in my safe deposit box!) I also have a bank statement that show they have a healthy amount of my hard earned money for these phantom reservations.

Of course all that will do me scant good if I get the airport and the plane is full and they really have f#@$!& our tickets up!

I am giving up till after the holiday.

Enjoy your turkey and time with your family today and give thanks for all we have. For most of us, that is a lot.